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EXPERTS AND CLIENT PRACTICES'

Professionalism on the Platform

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

the Job, inform them that they are free to work with another Expert and/or politely excuse yourself. Then, please contact our Customer Support Team immediately.

If an issue arises while utilizing the platform, please continue to remain professional. You can always politely explain your reasons for choosing to cancel at the safest possible time.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy.

Why do we use it?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged

Violating the spirit of payments includes:

  • Accepting a payment for hours worked outside of the platform;
  • Improperly invoicing hours (more or less hours than actually worked);
  • Invoicing for hours worked in the reimbursement section;
  • Giving a Client your contact information (phone number, email address or website) for the purpose of an off-platform payment;
  • Giving a Client your contact information (phone number, email address or website) for the purpose of an off-platform payment;

Be aware that engaging in any of the above actions means that the Job is no longer protected by the Experts24HR Guarantee, thus making you personally liable for any damages or injuries arising from the Job.

If someone you know is participating in fee avoidance, please contact our Customer Support so that we can act accordingly.

Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.

When accepting invitations and Available Jobs, we highly suggest you refrain from the following:

  • Spending £100 or more in out of pocket expenses. Experts24HR will not be able to cover any expenses whether they are fraudulent or not.
  • Purchase goods for a Client online (Amazon, Apple, etc)
  • Buy gift cards of any type for a Client (online or in person)
  • Transfer cash, go to an ATM, exchange currency or bring a Client cash as part of a Job
  • Transfer cash, go to an ATM, exchange currency or bring a Client cash as part of a Job
  • Transfer funds via PayPal, Google Wallet, WePay, or similar sites as part of a Job. This jeopardizes your personal information.
  • Meet a Client in a parking lot or on the street for a delivery or shopping Job
  • Utilize your personal credit card to rent a vehicle or other items that require insurance
  • Accept a Job that is asking you to impersonate your Client. For example, if you are hired to attend Jury Duty for your Client.

Should you suspect fraud, please remember that our Customer Support Team is available to you for assistance at any point on the Job. Simply communicate to your Client that you need to contact Experts24HR Headquarters for guidance.

What is Lorem Ipsum?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.

1.Before starting work on any Job, we suggest that you:

  • Review the scope of work with the Client to determine if expectations are attainable and safe. If a Job requires extensive construction work or repairs, research if a license or permit is necessary;
  • Note with the Client any damages that already exist via the in app chat feature. For instance, if the couch you are moving already has a rip in the leather, let the Client know and include a picture of it in the chat thread. Always take photos or make videos before and after each job and upload it straightway onto our chat for references;
  • Bring the proper safety equipment, such as gloves, safety goggles, moving straps, helmet, mask, and etc.

2. If a Job involves a purchase over £100, contact Experts24HR Customer Support via Live Chat or Phone 02030020190, even if you have worked for the Client before. Customer Support can help you verify that the Job is legitimate and ensure your reimbursement for the purchase. Please note that if you do not clear the Job with HQ and the Job is fraudulent, you will not be paid out for the hours spent working on it.

3. If you find you cannot complete any Job due to safety reasons or lack of skills, we suggest that you:

  • Professionally explain to the Client the limitations of the Job.
  • Contact Customer Support right away via help@Experts24HR.co.uk or via 02030020190.
  • If the Job is suitable for another Expert, let the Client know that you and Customer Support will work together to find anExpert with the appropriate skills.
  • If the Job should be completed by a professional, politely explain the reasons why and offer to help them research a professional.

4. If damages occur on a Job:

  • Stay calm and professional at all times.
  • Take pictures and retain documentation of the situation. We also suggest including documentation in the chat thread as well as documenting any agreements in the feature.
  • Contact Customer Support right away via help@Experts24HR.co.uk or call us on 02030020190.

5. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.